Exchange Policy

07 Day Exchange Policy

You can simply exchange your product within 07 days of its receipt under our No Question Asked Policy. The policy provides customers freedom to exchange goods in unused condition without assigning any reason behind the exchange.

However, the product should be in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

In addition, here are some Terms and Conditions to consider:

  • Please note that “ has 07 Day Exchange Policy”, however this is not applicable on discounted product or products bought during sale.

  • Replacement for goods/merchandise is subject to inspection and checking by our QC team.

  • Damages due to neglect, improper usage or application will not be covered under our Exchange Policy.

  • Some special rules for promotional offers may override “’s 07 Day Exchange Policy.”

  • Goods returned due to any manufacturing defect such as color bleeding shall be governed by the applicable warranty & guaranty as provided by Gunno Knits Pvt. Ltd

  • This policy is applicable for product purchase from only. For store exchange policy please get in touch with our store executive.

  • In case there are multiple items in one order, a part of the same can be returned. Any product being returned needs to have all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

  • Once exchange request has been placed with Customer Service, it usually takes 4 business days to have the product picked from your place and another 4 business days to dispatch your exchange product after successful product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 business days.

How to Exchange:

  • To raise an exchange request please drop us an email on and we will process your request. Kindly attach the invoice and product image with this mail. If you have multiple products kindly mention the Product ID on the email to avoid confusion.

  • Our courier partner will pick up the product from your doorstep. You will receive a SMS on the day of pick up. In case the product is being sent to our courier partner it should be sent to the below given address:

Gunno Knits Pvt Ltd.

Garment Division

91-91A, DLF Industrial Area

Phase – 1, Faridabad -121003 (Haryana)